STM - Society in motion
This plan is available here
Here you will learn that:- The STM contributes to the sustainable development of Montréal and Quebec in two ways. First, by offering a service enabling residents to travel in a manner that is efficient, safe, and environmentally friendly while improving their quality of life. And second, by responsibly integrating environmental, social, and economic considerations in all its activities and business processes.
- the best way for the STM to contribute to the sustainable development of Montréal is to improve its service offer
- the STM’s economic benefits generate wealth
In recent years, the STM has taken the steps necessary to become a recognized leader in the field of sustainable development. Among other things:
- This year, the STM is launching a program to improve its environmental management based on the ISO14001 standard.
- By 2020, the STM intends 86% of its trips to be powered by electricity.
To better understand the STM’s many sustainable development commitments, we invite you to join us on
Tuesday, June 11, from 11 a.m. to 12:30 p.m.
to discuss these issues with our top advisors on this blog.
It’s a date. Thank you.
Fare collectors at your service ! May 14, 2013
When you enter a metro station, the fare collector is often your first contact with the STM. If there are lineups at the automatic fare vending machines or at a colleague’s booth, the fare collector is there to assist you. Sometimes behind the counter, at other times in the station, according to the needs of transit users, the fare collector is key to identifying any risks and responding safely to any given situation. The fare collector also ensures that people flow smoothly through the station.
Fare collectors can make a difference in the way you experience the metro. They are there for you, there are many facets to their work, and their role is constantly evolving… to provide you with even better service ! New tools are currently being developed to better equip fare collectors working outside of the ticket booth and thus optimize the information given to transit users. That way, they can help customers plan their ride, see that elevators in their station are operating normally, etc.
Being closer to you, fare collectors can respond to your needs and serve you better !
Fare controllers
Voix de fond, changeur :
Here’s your card, Ma’am, thank you.
Marie-Claude Léonard
Directrice Exploitation des Stations :
Central to a station’s management team are the fare controllers, who play a crucial role in their direct contact with customers. Fare controllers can make a big difference when it comes to a transit user’s experience in a metro station.
Voix de fond, changeuse :
3 and 2, 5, thank you, have a nice day.
Marie-Claude Léonard
Directrice Exploitation des Stations :
The STM’s 450 fare controllers are the ones who open the station doors in the morning so you can catch the first train, the ones who prepare to welcome you, inform you, advise you about the best fare, and make you feel safe when you take public transit. They provide a link with the metro control centre to ensure everyone’s safety in the station.
Voix de fond, changeuse :
You want to buy tickets, one ticket is $3. And at Lionel-Groulx station, you transfer onto the Orange line. "May I help you, sir?"
Changeur :
To knock on the glass in this way may seem trivial to you. However, when it occurs often, it can become very unpleasant. You can simply say "hello" instead. After all, we are at your service.
Changeuse :
Here’s a tip for anyone using the métro. When you pass through the fare gate, wait for the person in front of you to fully exit the gate. After that, you can go through and exit as quickly as possible. It’s easy to see if the way is clear: a green arrow means you can go, but a red x means nothing gets through.
Fare controllers are the ones who make for a pleasant client experience in a station. They are there to help you, assist you and guide you. And remember, they are the ones to turn to when you transit through the station.
What will Montréal’s urban mobility needs be in 20 years? April 16, 2013
What will Montréal look like in 20 years, in 2033? What will people’s mobility needs be? As a transit corporation, the STM has to think not only of its day-to-day operations and services, but also of what’s to come. It needs to consider future needs and trends, so it can start building the foundations for tomorrow’s mobility needs today.
Recently, we have seen several large cities, including Paris (Grand Paris: 205 km of métro lines, 4 new lines, 72 stations, $35.9B, all for 2030), Moscow and Toronto, with the Big Move (a 50 B $ plan) begin enormous urban planning and mobility projects to ensure their vitality and development. What about Montréal? Mobility and public transit are known to drive a city’s economic and urban development, which are crucial for its vitality.
How can mobility be improved in Montréal, now and in the future?
Montréal’s density is growing. New neighbourhoods, including Griffintown and Saint-Henri, will need to have public transit services. For a greener, more sustainable city and better quality of life, public transit use around the city needs to increase. However, cars, which are increasingly smaller and more energy efficient, remain stiff competition. Recent data show that from 2006 to 2011, the number of vehicles in Montréal grew by 10.9% (Source).
And let’s not forget the repair and maintenance of current infrastructure and systems, after decades of underfunding.
With all this in mind, I invite you to look into the future with me, through a discussion that will take place on this blog, next Thursday, from 11 a.m. to 1 p.m.
Let’s talk about the issues affecting the future of mobility in Montréal:
• Integrated urban planning;
• Transit systems;
• Intermodality;
• Transit/mobility cocktail;
• Electrification;
• New mobility needs;
• Funding.
I’m interested in your vision—whether utopian, realistic or pessimistic—of what mobility will be in the Montréal of tomorrow. I want to hear what you have to say, so we can start building a plan for the future of urban mobility.
Be there next Thursday, from 11 a.m. to 1 p.m. The discussion will take place live in the comments section of this post.
